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Support Engineer

Engineering – Dublin, Ireland
Department Engineering
Employment Type Full-Time
Minimum Experience Experienced

We are currently seeking a number of skilled Application Support Engineers to join our team in Dublin to support the design, build and future growth of our platform across a wide range of different areas including front-end, back-end and mobile software applications.

The ideal candidate will have a passion for open source software and enjoy working in a fast paced, challenging but rewarding environment.  

What we offer

  • Competitive salary & package dependent on experience
  • Health Insurance
  • Employer Contributory Pension
  • 23 days holidays plus your birthday off
  • Spanish lessons/Advanced English lessons
  • Monthly massage
  • 50% subsidised gym membership
  • Regular team lunches & social events
  • Summer schedule hours
  • Safari books online
  • Yoga classes
  • Generous maternity & paternity leave
  • Training & development opportunities

Responsibilities 

  • Act as first line support for all stakeholder & customer technical queries
  • Perform high level investigation as well as root cause analysis to reproduce reported defects / issues, resolving where possible without needing to involve the wider development team(s)
  • Triage and escalation of more complex issues to the appropriate development team(s) as necessary
  • Track issues through to resolution within agreed time limits and use initiative to keep issues progressing through the support pipeline (investigation, development, testing, release)
  • Customer facing activities may be required from time to time to assist with integration / troubleshooting (email, Skype)
  • Research and development of new and emerging technologies 
  • Contribute to team process improvements adhering to industry best practices
  • Participate in regular code reviews with the wider team and contribute to knowledge sharing activities 

Skills and Experience 

  • 2-3+ years experience working with PHP (5.6, 7.x)
  • High competency with HTML5, CSS3, Javascript and web standards in general
  • Exposure to other languages (Python, Golang) would be an advantage
  • Good understanding of the HTTP protocol and RESTful APIs
  • Experience with caching (APC, Memcached, Redis)
  • Solid foundation in SQL databases, specifically MariaDB & PostgreSQL
  • Exposure to NoSQL solutions would be advantageous but not essential
  • Experience working with Git / GitHub and related workflows in a distributed team environment
  • Comfortable working in Unix/Linux environments
  • Exposure to Agile methodologies (Kanban, Scrum) and related management tools (JIRA, Confluence, etc.)
  • Good appreciation for UI/UX and general usability
  • Excellent written, spoken and interpersonal communication skills

Education & Qualifications 

  •  BS/MS in Computer Science/related technical discipline OR equivalent experience

We are always on the lookout for highly skilled and motivated individuals to join our growing team in Dublin.

                          Please submit your CV with cover letter using the 'Apply for this job' button.

                                      ----NO AGENCY ASSISTANCE REQUIRED----

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  • Location
    Dublin, Ireland
  • Department
    Engineering
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
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